Management Training for
Restaurant Leadership
What Clients Are Saying About Us
I have had the pleasure of working with the Restaurant Hospitality Institute on several projects, both prior to the formation of their company and post. They bring a unique perspective to their clients. Collaboration & knowledgable work are the standards, with the ability to be flexible
Having well trained team members that are willing to share our passion and dedication to guests experiences with subtle technics is the key to success, emotionally and financially. Thanks to the Restaurants Hospitality Institute and to Mark Steele in particular for his proactive and professional contribution, job well done!
Mark Steele has been an integral part in opening 6 businesses under our company's umbrella. Mark was instrumental in the hiring and training of multiple restaurant staff for our award winning restaurants. Mark understands the critical points in the Hospitality Industry that set businesses apart. While working with some of the world's largest casino resorts, Mark successfully developed, cultivated, and executed Hospitality at its finest inside our venues. Mark is a proven leader that has consistently executed his skill and ability to hire and train some of the country's best Hospitality employees. Mark is an asset to any hospitality organization, as his skill-set in the Industry has been proved at the highest level.
Restaurant Hospitality Institute has been instrumental in the success of three venues under my domain. RHI understands our needs and creates customized training program. During all the stresses of a restaurant opening, it is a relief to know the staff is in good hands.
Our most recent opening has been showered with '5 star' reviews with many accolades relating to customer service. No doubt due to RHI's unique ability to relate to line level employees.
Corporate Client Benefits
☀ Quick Turnaround Time
RHI provides qualified candidates in a timely and efficient manner and eliminates the stress of the hiring process.☀ Personalized approach
You can count on RHI to grow their candidate pool to tailor to your specific needs. RHI will have your ideal candidates immediately available for you when you need to fill a position.☀ Reliability
RHI is dedicated to building a long term, mutually beneficial partnership by providing you exceptional service and the caliber of Food Server talent you desire to grow your business.☀ Eliminate Turnover
Learning about your specific venue, environment, and concept will allow RHI to identify your ideal candidate to ensure it is the right fit for both client and graduate and will eliminate turnover.☀ Confidence
RHI graduates will have successfully completed an extensive hospitality educational program. Graduates who are hand-picked and placed at your facility have the necessary knowledge, skill set, and customer service background that will allow them to be an asset to your organization to contribute to revenue growth.☀ Time Saver
Utilizing RHI’s resources will eliminate the grueling recruiting, interview, and selection process from your plate, so you may spend time focusing on business objectives and revenue generating activities.☀ Flexibility
Opportunity to post your open positions on RHI’s website. RHI graduates will have exclusive access to review/apply for positions.
Manager Training
Federal Compliance
Adherence to laws, regulations and specifications relevant to Federal employment guidelines
✔ Harassment
✔ Retaliation
✔ Counseling & Documentation
Leadership
Creating positive thinking in the restaurant environment while focusing on personal integrity and responsibility
✔ Interview Skills
✔ Leader vs. Boss
✔ Handling Guest Opportunities
✔ Role-playing
Finances
Understanding Generally Accepted Accounting Principles (G.A.A.P.) while protecting the investment and pushing for profits
✔ Revenue Generating
✔ Profit & Loss Statement
✔ Cost Understanding
Food Knowledge
Menu Descriptions, Allergens Awareness, Carbohydrates and Proteins [Beef Cuts]
✔ Cuts of Meats
✔ Ethnic Cuisines
✔ Cheeses
✔ Mother Sauces
Liquor Studies
Categories of Spirits, Distillation Processes, Bases and Mixtures, Garnishes and Classic Cocktails
✔ Cocktails
✔ Tastings
Wines of the World
Wine Regions of the World, Grape Varietals, Fermentation Processes, Food Pairing, Opening Bottles and Proper Stemware
✔ History
✔ Glossary
✔ Varietals
✔ Tasting
Sanitation & Health Codes
Receiving & Handling, Proper Storage, Holding Temperatures and Cross-Contamination
✔ Health and T.A.M. Cards
✔ Daily Check Lists and Inspections
✔ A Healthy Restaurant
Hospitality
Accommodating Special Request, Anticipatory Vision - Knowing a Guests' Needs In Advance, Creating the "Wow Factor"
✔ What is Service
✔ Service Workshop
✔ Core Values
✔ Go EATS
The Art of Service
Greeting Guests, Order Taking, Table Talk, Proper Serving Techniques, Table Maintenance and Clearing
✔ Restaurant Etiquette
✔ Sequence of Service
✔ Attention to Detail
✔ Beverage Service
✔ Table Maintenance