Hospitality Server Training
What Graduates Are Saying About Us
After several years of working as a hostess, I was definitely ready to become a server. However because I lacked experience and knowledge, I found it was rather difficult to get an employer to take a chance on me. So I decided to attend RHI and after 5 weeks of learning all there is to know about serving, I applied for a server job and after interviewing I immediately got the job! I'm so thankful to have attended RHI because now I'm just 5 weeks into my first server job and feel I'm just as efficient and knowledgeable as my peers who have been serving for years.
I completed my training at RHI and I am extremely happy about my results! I have been serving for over 10 years now but the skills that I both refreshed and learned have allowed me greater confidence at work, which translates to bigger tips, and I have even been offered several job opportunities as well. I would recommend this class to anyone looking to advance their career.
This training is a must if you're looking to start or simply go to the next level! I'll be using this training the rest of my life!
Curriculum
Over a period of 5 weeks, students will engage in lectures and take part in live role playing situations that will prepare them for the high-paced, high-earnings atmosphere of today's top restaurant operations. "Best Practice" techniques of applied service skills combined with a working knowledge of wine, spirits, cuisine, revenue generating skills and local health department requirements will be emphasized. Sessions are designed to not only teach theoretical concepts, but to demonstrate actual scenarios for success.
Hospitality
Accommodating Special Request, Anticipatory Vision - Knowing a Guests' Needs In Advance, Creating the "Wow Factor"
✔ What is Service
✔ Service Workshop
✔ Core Values
✔ Go EATS
The Art of Service
Greeting Guests, Order Taking, Table Talk, Proper Serving Techniques, Table Maintenance and Clearing
✔ Restaurant Etiquette
✔ Sequence of Service
✔ Attention to Detail
✔ Beverage Service
✔ Table Maintenance
Revenue Generating Techniques
Suggestive Selling Techniques, Bottle Water Sales, Sharing Appetizers & Sides and Cognitive Beverage Levels
✔ Restaurant is a Business
✔ Confidence in Product Knowledge, Timing & Verbiage
✔ Effects of Employee's Income
✔ Romancing the Menu
Food Knowledge
Menu Descriptions, Allergens Awareness, Carbohydrates and Proteins [Beef Cuts]
✔ Cuts of Meats
✔ Ethnic Cuisines
✔ Cheeses
✔ Mother Sauces
Sanitation & Health Codes
Receiving & Handling, Proper Storage, Holding Temperatures and Cross-Contamination
✔ Health and T.A.M. Cards
✔ Daily Check Lists and Inspections
✔ A Healthy Restaurant
Physical Skills
Table Posture, Opening & Pouring Wine, Clearing/Stacking Multiple Plates and Silverware
✔ Carrying Trays
✔ Opening Wine
Wines of the World
Wine Regions of the World, Grape Varietals, Fermentation Processes, Food Pairing, Opening Bottles and Proper Stemware
✔ History
✔ Glossary
✔ Varietals
✔ Tasting
Liquor Studies
Categories of Spirits, Distillation Processes, Bases and Mixtures, Garnishes and Classic Cocktails
✔ Cocktails
✔ Tastings
Other Beverages
Types of Coffee Beans, Tea Leafs and Origins, Beer Styles and Fermentation Processes, Late Harvest Wines and Ports
✔ Beer
✔ Teas
✔ Coffee
Graduate Benefits
☀ Exciting Opportunity
RHI is the first and only Food Server Institute recognized by the State of Nevada and has been approved by the State of Nevada’s Board of Post-Secondary education to conduct business in Nevada.☀ Career Change/Growth
Whether you are looking for a new career, or would like to further develop your Food Server skill set and customer service skills, RHI will provide comprehensive 5 session educational/training program including, but not limited to: Hospitality; Food, Liquor, and Wine Knowledge; Sanitation and Health Regulations; Restaurant Etiquette; Proper Restaurant Service; Up-Selling; Physical Skills, including Wine Service and Public Speaking.☀ Commitment
RHI will provide graduates with support to ensure each graduate is placed at a restaurant venue that is a perfect match for graduate and client alike.
RHI Exclusive Employment For Graduates
Employers, who are specifically looking for vetted talent to join their culinary operations, have partnered with Restaurant Hospitality Institute for this unique job recruitment opportunity. Graduates of RHI will be given special access to our exclusive and up to date job posting board.